Support


General Inquiries 

What do you guys do? 

Wenzhou Original Printing Technology Co.,Ltd is a professional total solution manufacture that is specialized with the design, development and production of printing packaging matter. 

Where are you guys located? 

We are located in Wenzhou, China, with convenient transportation access to reach 2 major export ports. It is biggest printing city in China 

Can I have a quote before starting? 

Yes you can, we will provide you the best and most accurate quote after we have a detailed specifications of your request 

What's the minimum purchase quantity? 

It varies depending on the product. Please discuss your idea with us and we will supply more information 

I am an independent store owner,can I order direct from you? 

Yes, we are open to individuals and business partners. 

Do you guys proved samples? 

Yes we do, please contact with our sales for sample inquires. 

How do I get started? 

We receive a specific inquiry + detail specifications from our clients. 

1.We check the specs and give our client accurate quotation. 

2.Quote accepted 

3.Purchase order & data gathering 

4.Make proof for data and wait for approval. 

5.Quality Check 

6.Arrange shipping and payment 

7.Goods Delivery 

How Long is the production time? 

Lead times vary from product to product. Our standard lead times during normal business conditions(after receiving the approval from clients or for re-orders)would be 15-25 days for paper bags, boxes and shopping bags. 

Please let your sales know if you have urgent request to see if a rush job can be arranged for that specific job! 

Master & Artwork 

How do I submit my master? 

You can email us the link for your compressed files, send the original artwork, you could also send me the size then we will make blue-line for you and you could paste the artwork on it. 

What is the preferred format for artwork submission? 

We prefer and strongly recommend artwork in Adobe Illustrator Artwork.ai(vector)format.However, .psd,.pdf,.png or image files with resolution of minimum of 300 dpi are also acceptable. 

Can you do the design for me? 

Yes we can, however ,an additional design fee would be applied onto your project. 

Can I still revise my design after submit the artwork to you? 

We will only start the production after receiving the client's approval.We do quality control in every stage and make sure our product fulfills the requirement.We repeat the step and update our client the status of their order.After we arrange the shipment, we will send our client the tracking number of the shipment. 

Can I ask for test print before production? 

Yes we do provide test print service. There will be a basic charge, please contact our sales for more information. 

Regarding Shipment: 

Can i track my shipment before it arrives? 

We will provide the tracking number to our client immediately after the shipment is made. 

Can I ask send to different locations? 

Yes, we ship to worldwide, deliver to all continents in the world. 

Do you provided spares

Yes we do. The spares will be shipped together with rest of the products. 

Regarding Payment: 

How do I pay? 

We accept T/T, L/C at sight,Western Union and Paypal. 

When do I pay? 

We need 30% deposit after the P/I signed and the balance against copy of B/L.